In close cooperation with print-media manufacturers and customers all over the world, Xeikon has developed a database of media scripts. Sometimes the standard scripting approach does not give the expected level of results. For very special substrates that do not yet make part of the Xeikon Media script library, you can rely on a Xeikon specialist to realize the required specific scripting. The duration of the service depends on customer requirements.
Your production also runs outside business hours. This might be your standard regime or may happen on specific occasions, for instance, the each first week of the month. For these specific planned production peaks, you may want to increase the service security to ensure that your production delivers the output when your customers expect it. Xeikon offers local on-call, standby service outside working hours. This service can be limited to telephone support or extended with on-site service interventions, with response times determined by both Xeikon and your location. Such on-call standby service can be highly complementary to a gold or platinum service contract.
New industry trends and changing customer demands might require you to relocate your print production line. Xeikon offers a professional approach to make sure your machine is performing at its maximum capabilities after restart of your production line. A Xeikon service team provides the necessary packaging material, tools, and spares and executes the relocation in the best way possible. In preparation of a relocation, a Xeikon representative will work with you to complete a site survey as if a new machine would be installed. The relocation itself does not include additional training to new operators. If this would be required, other services can be ordered.
A well-scheduled, preventive maintenance visit secures the machine uptime at the moment you need it the most. The preventive maintenance brings your Xeikon machine to its best possible status. Thorough cleaning, bug-fixing software upgrades, and optimal parameter adjustments are part of a standard checklist. Preventive replacement of parts is charged as defined in your service contract. Depending upon the condition of your print production line, the preventive maintenance can take one to three days.